FAQ

Do I need a referral to see you?

You don’t need a referral to attend sessions. See below for information about rebates and attending with a referral.

 

Can I access a rebate for sessions?

If you are coming for individual therapy, you can speak to your GP about obtaining a referral under a Mental Health Treatment Plan if you have an eligible mental health condition. This would enable you to access Medicare rebate of $88.25 per session for up to 20 sessions per calendar year, with re-referrals required after six and ten sessions. Alternatively, if you hold private health insurance, you may be able to access a rebate depending on your specific policy and level of cover.

Please note that you are not able to claim both a Medicare rebate as well as a private heath rebate for the same session.

There are no Medicare rebates available for couple and relationship therapy. However, you may be able to access a rebate through your private health insurance depending on the insurer, your specific policy, and level of cover.

It is recommended that you speak to your insurer about any cover you may hold for psychological and counselling services.

 

How do I claim a rebate via Medicare or my private health fund for sessions?

The full fee is paid upfront. If you have provided an eligible referral from your GP under a Mental Health Treatment Plan, your Medicare rebate will be processed for you after the session. If you have a bank account set up with Medicare, your rebate should be paid into your nominated account within the next few business days.

If you are claiming through your private health insurance, you will be provided with a full receipt that includes all the details required for you to submit a claim to your health fund for processing.

 

What are your fees?

Fees differ depending on the service. Please contact the practice to find out the fee information relevant to you.

 

How long are appointments?

For individual therapy, the initial session is 75 minutes and subsequent sessions are 55 minutes. The initial session is longer to enable sufficient time to develop a good understanding of your concerns and struggles, answer questions you may have, and discuss your goals and treatment plan.

For couple and relationship therapy, sessions are 70 minutes.

 

Are there after hours appointments available?

There are some after hours and evening sessions available. Please contact the practice for further details about available times.

 

Do you offer online sessions?

Yes, online sessions are available if needed or preferred.

 

What can I expect in my first session?

It is understandable that you may feel nervous at your first session.

I will spend time getting to know you and understand what has been happening for you, and in your life, that has brought you to therapy. There will be time to answer any questions you may have or clarify anything you may be uncertain about. For couples, I will also explore with you what has been happening in your relationship, where you feel stuck or unable to address issues, and work to understand each of your feelings and experiences in your relationship.

We will discuss your hopes and goals for therapy and develop a plan for how we can achieve these.

I will endeavour to make the session as comfortable for you as possible. Most people express feeling relieved and hopeful at the end of their first session.

 

How do I make an appointment?

You can call the number on this website or use the contact form on the “Contact” page. I will then contact you to discuss arranging an appointment and finding a suitable time.

 

What is your cancellation policy?

Your appointment time is reserved and set aside for you. Late cancellations mean that those waiting for support are impacted, as well as the psychologist who has prepared for your session.

Cancellations with less than 24 hours’ notice will incur the full session fee if the appointment cannot be filled.

Please note that cancellation fees cannot be claimed through Medicare or private health insurance.

 

Is there parking available?

Yes, there is ample parking available directly outside the practice.